Question 1

How does AureVox pricing work?

Accepted Answer

AureVox charges a flat per-user rate. You know exactly what you're paying before you sign — no surprise fees at renewal, no extra charges for long distance or domestic calls.

Question 2

Are there hidden fees?

Accepted Answer

No. What's quoted is what you pay. Taxes and government-mandated regulatory fees are itemized on your invoice, but there are no surprise line items, no activation fees buried in fine print, and no per-minute domestic call charges.

Question 3

Do you charge extra for long distance or international calls?

Accepted Answer

Domestic long distance is included in your per-user rate. International calling rates vary by destination and are disclosed upfront — no surprises on your bill.

Question 4

Is there a contract?

Accepted Answer

Yes. AureVox uses term-based agreements. Pricing is transparent and discussed upfront — no surprises at renewal.

Question 5

How long does setup take?

Accepted Answer

Most businesses are fully live within 15–30 business days. AureVox engineers handle all configuration, number porting, and testing — you don't touch a settings panel.

Question 6

Do I need IT staff to set this up?

Accepted Answer

No. AureVox is fully managed. Our engineers configure everything on your behalf. Most customers have zero technical involvement in their deployment.

Question 7

What is white-glove onboarding?

Accepted Answer

White-glove onboarding means a dedicated AureVox engineer owns your setup from day one — building your call flows, configuring your extensions, porting your numbers, and training your team before you go live.

Question 8

Can I keep my existing phone numbers?

Accepted Answer

Yes. AureVox handles number porting from your current provider. Your customers keep calling the same numbers — nothing changes on their end.

Question 9

What kind of support does AureVox provide?

Accepted Answer

Every AureVox customer gets a dedicated account manager and access to 24/7 US-based support. You call a real person — not a ticket queue or a chatbot.

Question 10

Do I get a dedicated account manager?

Accepted Answer

Yes. Every account — regardless of size — includes a dedicated account manager who knows your setup and is available when you need them.

Question 11

What happens if something breaks after go-live?

Accepted Answer

Your account manager and our support team are available 24/7 for service-impacting issues. AureVox responds to critical issues within two hours and resolves most remotely.

Question 12

Is support included or do I pay extra?

Accepted Answer

Managed support is included on every AureVox plan. There are no support tiers, no premium support upsells, and no per-incident fees for standard service issues.

Question 13

Does AureVox work with Microsoft Teams?

Accepted Answer

Yes. AureVox offers Microsoft Teams Direct Routing as an add-on, enabling your team to make and receive real phone calls directly inside Teams — no extra apps or hardware required.

Question 14

Does AureVox offer AI features?

Accepted Answer

Yes. AI Voice Agents and call analytics are available as an add-on. AI can answer calls 24/7, route customers intelligently, and provide full transcripts, emotion detection, and conversation insights.

Question 15

Can I send and receive faxes?

Accepted Answer

Yes. AureVox Fax to Email lets you send and receive faxes directly from your email inbox as PDF attachments — no fax machine required. HIPAA-compliant for healthcare and regulated industries.

Question 16

Does AureVox support SIP trunking?

Accepted Answer

Yes. AureVox provides enterprise SIP trunking for businesses that want to connect their existing PBX to the cloud without replacing hardware.

Question 17

What is AureVox's uptime guarantee?

Accepted Answer

AureVox targets 99.999% platform uptime, with SLA terms that can be customized per account. Scheduled maintenance is performed after hours and announced in advance.

Question 18

What happens if my internet goes down?

Accepted Answer

AureVox can configure automatic call failover to mobile numbers or backup lines so you never miss a call during an internet outage.

Question 19

Is VoIP call quality reliable enough for business?

Accepted Answer

Yes — with a quality broadband connection. AureVox monitors your call quality proactively and supports HD Voice codecs. If you experience quality issues, our team diagnoses and resolves them.

Question 20

How is AureVox different from other VoIP providers?

Accepted Answer

Most VoIP providers sell you software and leave you to figure it out. AureVox is fully managed — our engineers deploy and run your system. You get a dedicated account manager, white-glove onboarding, and real human support at every stage.

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