Microsoft Teams
Make Microsoft Teams Your Phone System
Make real phone calls directly inside Teams. No extra apps, no hardware — just calls that work.
Request DemoDefinition
Microsoft Teams Direct Routing — a Microsoft-certified configuration that connects Microsoft Teams to the public switched telephone network (PSTN) via a third-party Session Border Controller (SBC), enabling users to make and receive real phone calls directly inside the Teams application without requiring Microsoft Calling Plans. Direct Routing gives businesses full carrier flexibility, enterprise pricing, and the ability to port existing numbers into Teams.
Source: Microsoft — Plan Direct Routing
15–30 days
Setup Time
99.999%
Uptime SLA
None
Hardware Required
24/7 US
Support
🛡️ Configured by AureVox-certified Microsoft Teams Direct Routing engineers. AureVox is an approved SBC provider for Teams voice deployments.
Last updated: Q1 2026
Why Businesses Choose AureVox for Teams
One App. Every Call.
Your team works in Teams. Now their phone lives there too. No new apps, no extra logins, no retraining.
Engineered by Us. Effortless for You.
We handle every technical detail so your team never has to. You go live — we take care of the rest.
Backed by People, Not Portals.
A dedicated AureVox engineer owns your setup from day one — and stays with you long after go-live.
Capabilities
Everything You Expect.
Then Some.
Full Call Control
Transfer, hold, mute, park, and record — all inside the Teams interface your team already knows.
Voicemail in Teams Inbox
Voicemails delivered directly into your Teams feed — never buried, never missed.
No Hardware Required
No desk phones, no wiring, no equipment to buy. Your team's laptop or mobile is all they need.
Your Calls Stay Up Even if Teams Goes Down
AureVox calling runs independently. A Microsoft outage won't stop your business.
The Reality
Why Not Just Use Microsoft Calling Plans?
Microsoft Calling Plans work — but they come with premium pricing, limited geographic coverage, and no carrier flexibility. You pay Microsoft's rates, on Microsoft's terms.
AureVox's Direct Routing and Operator Connect solutions give you the full Teams calling experience at enterprise carrier rates, with the support and flexibility that Microsoft doesn't provide.
See the DifferenceGet Started
Ready to turn Teams into your phone system?
Our engineers will design a Direct Routing or Operator Connect deployment tailored to your environment.
Request Demo