Support
We've Got You Covered
Expert support from the team that built your system. No tickets routed to strangers — just people who know your setup.
FAQ
Common Questions
How do I reach AureVox support?
Call us at (973) 433-5027 (Mon–Fri, 9AM–6PM ET) or email ask@aurevox.io. We respond to all emails within one business day.
What's included in managed support?
All AureVox plans include managed support — meaning we handle configuration, troubleshooting, and changes for you. You don't need an internal IT team.
Can I keep my existing phone number?
Yes. We handle number porting for all services including VoIP, fax numbers, and SIP trunking. Your numbers transfer with zero downtime.
How long does setup take?
Most deployments are live within 15–30 business days. Microsoft Teams Direct Routing and SIP Trunking timelines vary based on your environment and number porting requirements.
Do you support multi-location businesses?
Absolutely. AureVox is built for distributed teams — all locations, remote workers, and mobile users on a single unified system.
What happens if there's an outage?
Our infrastructure is carrier-grade with redundant failover. In the rare event of an issue, our team is notified automatically and works to restore service immediately.
Still have questions? We're happy to help.
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