Privacy Policy

AureVox (“AureVox,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy applies to our website, communications services, customer support interactions, demo requests, and related business operations.

Information We Collect

We may collect personal information you provide directly to us, including your name, email address, phone number, company name, job title, billing or mailing information, and any details you submit when requesting a demo, contacting support, or becoming a customer. We may also collect service usage data, account configuration details, device and browser information, IP address, logs, voicemail, fax, message metadata, and where enabled, recordings, transcripts, or AI-generated outputs related to communications services.

How We Use Information

We use personal information to provide and operate our services, respond to demo and support requests, provision and manage customer accounts, process billing, improve our website and services, monitor performance and reliability, prevent fraud and abuse, comply with legal obligations, and communicate with you about services, updates, or marketing where permitted by law.

How We Share Information

We do not sell personal information in the traditional sense. We may disclose personal information to service providers, communications and cloud vendors, payment processors, analytics tools, business partners, advisors, or legal authorities when necessary to provide services, support operations, maintain security, comply with the law, or complete a corporate transaction such as a financing, merger, or sale of assets.

Cookies, Consent, and Analytics

We use cookies and similar technologies to keep the site functioning, remember preferences, measure traffic, understand engagement, and improve website performance. When you visit our website, you may be presented with a privacy or cookie banner that allows you to accept all cookies, accept essential cookies only, or update your preferences. Essential technologies are always active because they are required for site operation and to remember your privacy choices. Analytics technologies, including Google Analytics, are only activated after you provide consent. Your preferences may be stored locally in your browser so your selection can be honored on future visits. You can also manage cookies through your browser settings, though disabling some technologies may affect site functionality.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain account and billing records, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and protect our systems, business, and users. Retention periods vary based on the type of data, services used, and applicable legal requirements.

California Privacy Rights

If you are a California resident, you may have rights to know what personal information we collect, access specific pieces of personal information, request deletion or correction, and receive information about disclosures made for business purposes. AureVox does not knowingly sell or share personal information for cross-context behavioral advertising. California privacy requests may be submitted to privacy@aurevox.io.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss. No system is completely secure, and we cannot guarantee absolute security.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact AureVox at legal@aurevox.io or write to 250 Passaic Ave, Fairfield, NJ 07004. California privacy rights requests should be sent to privacy@aurevox.io.

Contact Information